We use only sapphire crystal with an anti-reflective coating on the inside only.

Our 62 Master watches are automatic, our professional chronograph uses a hybrid meca-quartz movement with a mechanical chronograph on a quartz timekeeping module. 

Despite every effort to provide accurate images of each product's colour and design, actual colours may vary slightly.

This is due to computer monitors or smartphones displaying colours differently and everyone can see these colours differently.

We try extremely hard to ensure our photos are as life-like as possible.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Refunds can only be processed back to the same account that was used to place the order on our website.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method.

After we have issued the refund, it will take up to 1-2 business days (for Paypal payments) and 7 banking days (credit card payments) for the funds to be refunded.

All orders placed on our website are processed & shipped within 3 business days (excluding weekends and holidays). If you have placed the order during the weekends or holidays, your order will be processed within the next business day.

Once processed, you will receive another notification when your order has shipped that will include the tracking number for you to be able to track your shipment. Once shipped, delivery can take between 5-10 business days (excluding weekends and public holidays) to be received.

*Delivery time may vary in cases of situations beyond the control of the courier (e.g. Customs Clearance, severe weather conditions, government lockdown, movement restriction policies, etc).

Once an order has been successfully placed on our website, an automated message with the details of your order is sent to the email that was provided when the order was placed.

This is normally sent within 10-30 minutes once the order has been placed. However, be advised that in some cases our emails may unintentionally be filtered by your junk mail settings.

It would be best to check both your junk mail folder and inbox n such cases. In the unlikely event that you have not received the confirmation email containing the details of your order, you may contact our Customer Support via email at info@heliconwatches.com and provide the following details:

- Full name
- Email address used to place the order.
- Item ordered

Our Customer Support Team will get back to you within 1-2 business days to locate your order and provide you with more details about your order.

We want you to be able to buy with confidence and be completely satisfied with your purchase.

So if for any reason you are unhappy with your purchase, you can return it to us within 14days of delivery, providing your purchased Helicon Watch is:

- Unworn
- In an original and resalable condition with any tamper-evident label still attached
- In its original packaging supplied with the purchase- Stainless steel straps should be unadjusted and with no links removed

To return an item, please contact our Customer Support Team at info@heliconwatches.com. One of our representatives will respond to your request within 1-2 business days with instructions on how to return the watch.

You will be issued a return authorisation number which must be enclosed within theshipment that will be sent back.If you return the shipment without a return authorisation number provided, it will not be accepted and processed.

Helicon Watches does not take responsibility for the loss of any items lost during the return shipping and will not bear the cost of the return shipment unless you have been sent an incorrect or defective product.

An email will be sent out containing the tracking details of your order once your shipment has been shipped out and collected by the courier.

You can simply click on the link within the email to monitor your shipment anytime.

Shipments take between 5-10 business days (not including weekend and public holidays) to be received.

If you have not received the e-mail containing your tracking details, please contact our Customer Support via email at info@heliconwatches.com.

Yes, all shipments will require a signature.

If no one was present at your specified shipping address during delivery, the courier will normally leave you a contact card with instructions on how you may request redelivery or directions to the nearest hub where you may collect your package personally (selfcollection).

If you did not receive any card or note from the courier, do not worry. Simply contact the courier via their hotline number and provide the tracking number from the email that you received from us. Once this information has been provided to the courier, they will assist in having redelivery done for you.

You may complete the registration of your watch by clicking here.

Ensure that you complete the form and keep a copy of your invoice to complete the watch registration.

All watches purchased directly from us are warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions:

EXCLUSIONS AND LIMITATIONS

Your International Guarantee does not cover, notably:

1. Defects and damages resulting from misuse or negligence, or from accident
2. Battery, case, crystal, strap, or bracelet
3. Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorised modifications or repairs
4. Water damage unless marked water-resistant

If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at our sole discretion, repaired or replaced free of charge.

Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge. You are responsible for transportation costs, including but not limited to postage, insurance & packing materials. We recommend that any shipment to us include certified delivery and insurance.

In the unlikely event that you are having problems with your watch and would like to have the watch serviced for warranty, our Customer Support Team will assist and provide you with detailed steps on how the watch can be sent to us. The watch will be thoroughly inspected within 7-10 business days of submitting your details.